1.1 What is OnTradePro Rewards and how does it work?
OnTradePro Rewards is a point-based loyalty program that allows our clients to earn V-Points as they trade. These points can be used to redeem rewards — just another way for us to say thank you to our clients, and show how much we appreciate your loyalty.

1.2 Can the Program be terminated?
Yes. We may, at our sole discretion, cancel, modify, restrict, or terminate the program or any aspect or feature of OnTradePro Rewards at any time with or without prior notice, whereas such changes may affect the value of rewards, benefits, and/or points already accumulated or earned and/or the ability to redeem accumulated rewards, benefits and points.

2.1 How can I join?
All OnTradePro clients will automatically be enrolled on the Loyalty Program as a Member. However, only clients with live and funded accounts will be allowed to redeem rewards using V-Points.

2.2 Can my membership in the program be terminated?
OnTradePro reserves the right, at its sole discretion, to terminate any membership with or without cause. However, under normal circumstances, only those who are not acting in good faith, not in compliance with the Terms and Conditions, and/or involved in any abuse or fraudulent practice will be terminated.

2.3 How do I terminate my membership?
If you decide you no longer want to be a part of the program, please send your request to opt-out at [email protected]

3.1 What is V-Points?
V-Points can be used to redeem rewards such as vouchers, lucky draw entry, spin the wheel chances and many more. The number of V-Points needed will differ depending on the type of reward.

3.2 How do I earn V-Points?
V-Points can be earned as you trade our products. The number of V-Points that can be earned per 1 mil notional volume traded will depend on the type of products being traded as well as your current Tier. Visit OnTradePro Rewards Tiers for more details on the points system.
Other than that, you can also earn V-Points by completing our daily, weekly, monthly, and ad-hoc missions.

3.3 What are the rewards?
You will find all available rewards listed in Points Center. Rewards type may be updated from time to time.

3.4 How do I check my current points?
Your current Tier and V-Points are displayed at the top section of all pages within OnTradePro Rewards. You must login to your account to view your V-Points.

3.5 Can my points expire?
Yes. Your accumulated V-Points are only valid for a year. However, the good news is, your points will be extended for 1 year once you make a trade. This extended expiry date will be 1 year from the date of the latest trade you make. If no trade is executed, all points will expire based on the earliest expiry date of the first points earned. So, keep trading to keep your V-Points valid!

4.1 What is OnTradePro Rewards Tiers?
Tiers are determined by the notional volume a Member has traded within 90 days. There are 4 tiers with associated benefits – Bronze, Silver, Gold, and Platinum.

4.2 What are the benefits?
The higher your Tier is, the more V-Points you can earn based on your trading volume. You will also unlock more exclusive benefits as you progress through the Tiers. Visit OnTradePro Rewards Tiers for more details on the benefits.

4.3 How do I upgrade my Tier?
You need to increase your notional volume traded on closed trades to upgrade your Tier.

4.4 Will I get downgraded?
Yes. You will be downgraded if you do not complete 10 trades within your Maintenance Period of 90 days.