OnTradePro is committed to providing excellent service to our clients. We view our client’s comments, suggestions and concerns of the utmost importance.

In the unlikely event that you are dissatisfied with the service provided by OnTradePro, please contact our Customer Support as soon as possible via email at [email protected].

If you have a trading dispute, you can submit a trade inquiry by completing the Trade Investigation here. In an effort to promptly resolve trade inquiries, all trading disputes must be logged as quickly as possible after the trading issue has occurred.

Once the trade has been thoroughly reviewed, you will be contacted with a full explanation of what occurred on the trade(s) that were reported for investigation.

To help us investigate and resolve your complaint as quickly as possible and with minimum inconvenience to you, please make sure you give us as much information as possible, including:

1. Your name, date of birth and address
2. Your trading account number and order number(s)
3. A clear description of your complaint
4. Details of what you would like us to do to put it right
5. Copies of any relevant documents, such as letters, screenshot, trading statements, etc.

The Financial Commission and Compensation Fund

OnTradePro is a member of the Financial Commission, an independent external dispute resolution organisation which specialises in resolving disputes and complaints for the forex market. The Financial Commission also provides additional protection for traders through the Compensation Fund which acts as an insurance for members’ clients.

In the event of an unresolved dispute with OnTradePro, clients may refer the complaint to the Financial Commission as per the Client Agreement. The Compensation Fund covers judgements issued by the Financial Commission of up to €20,000 per client (Terms & Conditions apply).

For more information, please refer to the website of the Financial Commission (https://financialcommission.org/) and our Client Agreement.